At MENY, not every employee was delivering the same level of customer service. Some felt confident handling different types of customers and situations, others didn’t. MENY wanted training that built real awareness of what good customer service means, so employees felt more secure and focused in every interaction with a customer.
To meet that challenge, Storyboard built “The Customer Meeting,” a course made specifically for MENY. It runs across four lessons, designed to give employees tools they can use on the floor, not just in theory. Through different customer situations, using animation, film and interactive tasks, employees are actively pulled in and asked to make choices as they go. The goal is simple. Every employee should be able to give every MENY customer a good experience, every time.
Er du blevet nysgerrig på at høre mere om hvordan vi kan producere netop et kursus til din virksomhed?
